Once the order has been prepared, it is sent to the postal address indicated by the buyer when ordering.
The products are delivered by the postal services or by a specialized service provider (depending on the delivery options selected) called "Carrier". In the event of the buyer's absence, the carrier leaves a transit advice note in the mailbox. The buyer must then contact the carrier to agree on a new delivery date. It is important to note that if the buyer does not contact the carrier, the latter will make two other delivery attempts at dates and times determined at its discretion.
It should be noted that the carrier keeps the package for a period of ten (10) days after the first delivery attempt.
Orders are generally processed within an indicative period of one (1) working day. Please note that the order will only be shipped once it has been processed.
Once the order has been processed, the corresponding products are dispatched and delivered within an estimated time of 3 to 5 working days. Please note that Sundays and public holidays are not considered working days.
In all cases, the order will be executed within a maximum period of thirty (30) days from the day following the validation of the order by the buyer, subject to full payment of the price and compliance with the purchase conditions defined. in the article "Conditions of Purchase" of these general conditions of sale.
If the delivery is not made at the expiry of the mentioned period, the Buyer has the possibility of canceling his order in accordance with the conditions set out in the article entitled "Delay in Delivery". Bottom of the form
Late delivery :
If the delivery of the order suffers a delay, that is to say if the maximum period of thirty (30) days after the validation of the order is exceeded, the Buyer must promptly inform the Seller of this delay by sending a email. This notification will allow the Seller to carry out an investigation with the Carrier.
If, during this investigation, the order is found within 7 days from the date of notification by the customer, it will be routed to the destination specified in the order within 14 days from the date of customer notification. However, if the order is not found within 7 days or if the investigation concludes that the order has been lost, the Seller will proceed to the full refund of the sums paid by the Buyer, including delivery costs, within a 14 days from receipt of the customer's notification, depending on the method of payment used.
In any case, if the delay in delivery exceeds 16 working days from the notification of the delay by e-mail from the Buyer, provided that this delay is not due to a case of force majeure, the Buyer has the possibility of canceling his order by contacting Customer Service.
If the Buyer exercises his right of cancellation in accordance with the conditions of article 5.c, the Seller will not collect the price of the order.
If payment for the order has already been cashed, the Seller will reimburse all sums paid by the Buyer, including delivery costs, depending on the method of payment used, within a maximum period of fourteen (14) days from of receipt of the cancellation, without any other compensation being due.
Each time a Product is handed over by the Carrier to the Buyer or to a third party designated by the Buyer, the delivery is deemed to have been made. It is the Buyer's responsibility to check immediately, upon receipt, the conformity and integrity of the Product(s) shipped.
If an anomaly or a reservation is noted during delivery (such as a delay in delivery, a missing or damaged product), the Buyer must report it completely and precisely on the receipt given by the Carrier at the time of delivery. delivery of Products. In addition, this anomaly or reservation must be confirmed by registered letter sent to the Carrier within ten (10) days of receipt of the order.
It is also necessary to simultaneously and quickly inform the Customer Service of the Seller via this link of any reservation of this type. A copy of the complaint addressed to the Carrier must be attached to this notification.
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