Terms of Sales


These general conditions of sale (hereinafter referred to as "GTC"), as well as the "Personal Data" and "Legal Notices" sections, apply to the merchant website elyssacosmetiques.com (hereinafter referred to as "the Online Store Elyssa Cosmétiques), where cosmetic products of the Elyssa Cosmétiques brand are offered for sale, hereinafter referred to as "the Products") intended for delivery in mainland France, Corsica, Monaco (excluding post office boxes) and Europe (here - after referred to as "the Territory").

By placing an order on the Elyssa Cosmétiques Online Boutique, the customer (hereinafter referred to as "the Customer") fully and completely accepts these GCS. The T&Cs can be saved and/or printed and are accessible from all the pages of the Elyssa Cosmétiques Online Boutique. They may be modified at any time, and the applicable T&Cs are those accepted by the Customer when placing his order, accessible from the order confirmation email.

The "elyssacosmetiques.com" site (hereinafter referred to as "the Site"), which presents in particular the Elyssa Cosmétiques online store, is published by the company COSMETICS HAIR DREAM LIMITED (hereinafter THE SELLER) represented by Mrs. Hanane El Hakym, registered in the commercial register under number 713918 Ireland. Its Headquarters: Unit 3d north point house north points business park new mallow road cork co, Ireland

And his email address is


Any order for a product appearing in the online store of the site (below THE SELLER SITE) assumes consultation and prior acceptance of these general conditions of sale. The click of validation of the order implies a full acceptance of the present. This click has the value of a “digital signature”

The Elyssa Cosmétiques Online Store allows the company COSMETICS HAIR DREAM LIMITED to offer the sale of Products to non-professional customers, consumers, aged over 18 and with full legal capacity. Sales are made at retail, for strictly personal purposes. Consequently, COSMETICS HAIR DREAM LIMITED limits orders to a maximum of four (4) copies of the same reference and to fifteen (15) products purchased by the same Customer.


For any question concerning your order, the company COSMETICS HAIR DREAM LIMITED provides the Customer with an accessible customer service:

  • Monday to Friday from 10 a.m. to 1 p.m. and from 2 p.m. to 5 p.m., on the following number on Whatsapp: +33 7 80 91 84 16
  • On the Elyssa Cosmétiques online store via the "Contact" link.


The Products available for sale on the Elyssa Cosmétiques Online Boutique are described and presented with the most meticulous attention to detail possible, including specifications, illustrations, size, composition, and other relevant information. However, it is recommended that the Customer refer to the description of each Product, accessible by clicking on the "Product Sheet", in order to obtain an in-depth knowledge of its properties and particularities, in particular with regard to the characteristics sought. The choice and purchase of a Product is entirely the responsibility of the Customer.

Unavailability of a Product:

If a Product is not available, you will be informed of this situation as follows:

  • When placing your order, a message will be displayed to indicate that the desired Product is temporarily unavailable.
  • After validation of your order and before delivery, you will receive an e-mail informing you of the unavailability of the Product.

We undertake to reimburse you within 14 days from the date of your order.


The prices applied are those displayed on the Elyssa Cosmétiques Online Boutique at the time of the order.

It is important to note that prices are subject to variations. Thus, if the Customer has created a customer account, the prices displayed in the "My account / My orders" section on the order summary page correspond to the prices paid by the Customer during his previous orders. However, it is possible that the functionality allowing the Customer to re-order a product from this page offers said product at a different price from that paid during the previous order. Therefore, the Customer is advised to pay attention to the price in effect at the time of the order and when adding the product to the shopping cart.

The prices are displayed in Euro (€) all taxes included (TTC) and do not include the cost of delivery of the order (called "Delivery Costs"). These Delivery Costs will be indicated to the Customer during the validation of the basket as well as on the summary page of the order, before the validation and payment of the said order.


The amount to be paid by the Buyer corresponds to the amount indicated on the order confirmation displayed on the dedicated web page and subsequently sent by e-mail by the Seller to the Buyer.

During the validation of his order, the Buyer has the choice between several payment methods.

Payment must be made at the time of the order, only online, by credit card (Visa, Mastercard, Carte Bleue, Apple Pay or American Express).

The order is considered validated by the Seller only after the acceptance of the General Conditions of Sale by the Buyer, the verification and confirmation of the validity of the payment, and the sending by the Seller of the confirmation of the payment. acceptance of the order to the Buyer.

In all cases, the Seller reserves the right to refuse any order or delivery if the ceilings mentioned in the "Purchase Conditions" section are exceeded (ongoing dispute with the Buyer, total or partial non-payment of a previous order by the Buyer, refusal to authorize payment by bank card on the part of banking organizations, (non-payment or partial payment.

In the event of payment by credit card, the amount of the order is debited after it has been dispatched.


  • PayPal


After validation of your basket, you will be redirected to the payment page for optimal security. The payment page does not belong to Elyssa Cosmétiques, no payment information will be transmitted or stored on the Elyssa Cosmétiques site.

Once the order has been accepted, you will be redirected to the elyssacosmetiques.com site to see the summary of your order.

Please be careful not to close the payment page before being redirected to our confirmation page which provides your order number. You will also receive a confirmation email.

Elyssa Cosmétiques reserves the right to refuse to process an order if it does not provide all the necessary guarantees to ensure compliant and secure payment and in the event of suspicion of fraud or illegal activity according to French and European laws.

All orders involve payment. Appropriate legal action will be taken in the event of fraudulent payment.


In order to provide you with a secure transaction, Elyssa Cosmétiques may trigger the 3D Secure protocol for authentication purposes. After entering your credit card details, you will be redirected to your bank's online page or application to comply with their authentication protocol.


In the case of a physical return, please follow the instructions explained in our General Conditions of Sale.


Upon receipt of the request, your refund will be processed within 1 to 2 working days.

Depending on your financial institution, it may take 5-7 business days for your account to be credited.

For any question concerning a payment, you can contact us via the following link: elyssacosmetiques.com/pages/nous-contacter


10 a.m. to 1 p.m. and 2 p.m. to 5 p.m., Monday to Friday, at the cost of a local call.

The order is validated by the Seller only after acceptance of the GCS and verification and confirmation of the validity of the payment.

In any case, the Seller reserves the right to refuse any order or any delivery in the event of exceeding the ceilings indicated in the "PAYMENT" article hereof, of an existing dispute with the Buyer, of total or partial non-payment of 'a previous order by the Buyer, refusal to authorize payment by bank card from banking organisations, non-payment or partial payment.

Order :

To place an order, the buyer must first log in to the site.

Then, the buyer can consult the various products offered for sale on the site and make his choice by browsing the product categories, using the search engine or by accessing the various pages of the site.

While browsing the site, if the buyer wishes to order a product, he can simply click on the add to cart button.

Once this is done, the buyer sees the number of products added to their cart. Please note that the contents of the basket may have a limited period of validity.

The buyer can continue his visit or access his basket to see the detailed content of his order, including the essential characteristics of the products, the total amount of the order, the billing and delivery information, the deadlines, the costs of delivery and the rights and warranties available to the buyer.

The buyer has the option of returning to his order, modifying it or canceling it as long as it has not been definitively validated. If he wishes to add other products, he can continue his navigation on the site knowing that the selected products are kept in his basket.

Once the selection of products is complete, the buyer can place an order by validating his order via the appropriate button. A new page then opens and invites the buyer to:

  • Connect with their username (e-mail address) and password if they are already registered on the site.
  • Fill out a personal data collection form by providing the required information such as surname, first name, email address, billing address and delivery address.

The buyer agrees to provide accurate information in the form. He acknowledges that the data communicated to the seller and stored in the information systems of the seller and/or his subcontractors are accurate and constitute proof of his identity. Please note that this personal data is governed by the privacy policy accessible on the site.

After having checked the contents of his order, the buyer is invited to:

  • Click on the button to access the payment of his order in accordance with these general conditions of sale.
  • Click on the button to modify your basket and/or the information relating to your personal details.

By clicking on the payment button of the order, the buyer must obligatorily read the general conditions of sale, then confirm his acceptance by carrying out a required confirmation action on the site (for example, by checking a box).

Once the buyer has confirmed his acceptance of the general conditions of sale, a page dedicated to the payment of the order opens. Any order implies a compulsory payment, which means that placing an order entails payment by the buyer.

Order confirmation

Once you have confirmed your order and your payment has been validated according to the methods described below, a summary of your order, printable and recordable, is displayed and mentions in particular the order references.

As soon as possible, you will receive an order confirmation email from the seller at the email address you provided. This email will contain the following information:

  • The identity of the seller as well as his contact details.
  • The reference of the order recorded when placing the order.
  • A summary of the order and the essential characteristics of the products.
  • Delivery times, costs and possible restrictions.
  • The total amount of the order, all taxes included.
  • Your rights and legal guarantees as a buyer.
  • Confirmation of payment.
  • The general conditions of sale.
  • The withdrawal form.

The seller retains ownership of the products or services ordered until full payment of the price and its accessories, including shipping costs. In the event of a payment incident, you agree to return, at your expense, the products received at the seller's first request.

In order to protect the seller against fraudulent practices, if the seller or the online payment service provider suspects a fraudulent order, they reserve the right to request additional documents from the buyer (such as proof of identity ) before processing the order, in order to verify that it is not fraudulent.

If no response from you is received within fifteen (15) days following the request from the seller or the online payment provider, the order will be canceled and no payment will be collected by the seller. If payment for the order has already been collected, the seller will proceed with the refund within fourteen (14) days of the expiry of the period mentioned, according to the method of payment used by the buyer.

Proof of order:

It is expressly agreed between the seller and the buyer that the e-mails are proof between the parties, as well as the automatic recording systems used on the site, with regard to the nature and the date of the order.

If necessary and in accordance with the rules of common law, the buyer can obtain access to the electronic contract concluded between himself and the seller. For this purpose, he can contact customer service by providing all the necessary information, in particular the order number and his contact details.


Delivery terms

Once the order has been prepared, it is sent to the postal address indicated by the buyer when ordering.

The products are delivered by the postal services or by a specialized service provider (depending on the delivery options selected) called "Carrier". In the event of the buyer's absence, the carrier leaves a transit advice note in the mailbox. The buyer must then contact the carrier to agree on a new delivery date. It is important to note that if the buyer does not contact the carrier, the latter will make two other delivery attempts at dates and times determined at its discretion.

It should be noted that the carrier keeps the package for a period of ten (10) days after the first delivery attempt.

Time limit

Orders are generally processed within an indicative period of one (1) working day. Please note that the order will only be shipped once it has been processed.

Once the order has been processed, the corresponding products are dispatched and delivered within an estimated time of 3 to 5 working days. Please note that Sundays and public holidays are not considered working days.

In all cases, the order will be executed within a maximum period of thirty (30) days from the day following the validation of the order by the buyer, subject to full payment of the price and compliance with the purchase conditions defined. in the article "Conditions of Purchase" of these general conditions of sale.

If the delivery is not made at the end of the mentioned period, the Buyer has the possibility of canceling his order in accordance with the conditions set out in the article entitled "Delay in Delivery". 

Late delivery :

If the delivery of the order suffers a delay, that is to say if the maximum period of thirty (30) days after the validation of the order is exceeded, the Buyer must promptly inform the Seller of this delay by sending a email. This notification will allow the Seller to carry out an investigation with the Carrier.

If, during this investigation, the order is found within 7 days from the date of notification by the customer, it will be routed to the destination specified in the order within 14 days from the date of customer notification. However, if the order is not found within 7 days or if the investigation concludes that the order has been lost, the Seller will proceed to the full refund of the sums paid by the Buyer, including delivery costs, within a 14 days from receipt of the customer's notification, depending on the method of payment used.

In any case, if the delay in delivery exceeds 16 working days from the notification of the delay by e-mail from the Buyer, provided that this delay is not due to a case of force majeure, the Buyer has the possibility of canceling his order by contacting Customer Service.

If the Buyer exercises his right of cancellation in accordance with the conditions of article 5.c, the Seller will not collect the price of the order.

If payment for the order has already been cashed, the Seller will reimburse all sums paid by the Buyer, including delivery costs, depending on the method of payment used, within a maximum period of fourteen (14) days from of receipt of the cancellation, without any other compensation being due.

Reception :

Each time a Product is handed over by the Carrier to the Buyer or to a third party designated by the Buyer, the delivery is deemed to have been made. It is the Buyer's responsibility to check immediately, upon receipt, the conformity and integrity of the Product(s) shipped.

If an anomaly or a reservation is noted during the delivery (such as a delay in delivery, a missing or damaged product), the Buyer must report it in a complete and precise manner on the receipt given by the Carrier at the time of the delivery. delivery of Products. In addition, this anomaly or reservation must be confirmed by registered letter sent to the Carrier within ten (10) days of receipt of the order.

It is also necessary to simultaneously and quickly inform the Customer Service of the Seller via this link of any reservation of this type. A copy of the complaint addressed to the Carrier must be attached to this notification.


Description of the legal guarantees:

The legal guarantee of conformity, in accordance with articles L. 217-3 and following of the Consumer Code, requires the seller to provide a product that complies with the buyer's order and to assume responsibility for any lack of conformity present during delivery, within two years of delivery.

The seller is also responsible for defects in conformity related to the packaging, within the same deadlines. These warranty periods apply without prejudice to the provisions of articles 2224 and following of the Civil Code. The prescription of the buyer's action begins from the moment he becomes aware of the lack of conformity.

To comply with the contract, the product must in particular:

  1. Correspond to the description, type, quantity, quality or any other characteristic provided for in the contract.
  2. Be suitable for any special use requested by the buyer and accepted by the seller.
  3. Be delivered with all the accessories provided for in the contract.

In addition to the contractual compliance criteria, the product is considered compliant if it meets the following criteria:

  1. It is suitable for the usual use of a similar product, taking into account, where applicable, the provisions of European Union law and national law, as well as technical standards or codes of conduct applicable to the sector concerned. .
  2. If applicable, it has the qualities presented to the buyer in the form of a sample or model before the conclusion of the contract.
  3. If applicable, it comes with all the accessories, including packaging, that the buyer can legitimately expect.
  4. It corresponds to the quantity, quality and other characteristics, including durability and safety, which the buyer can legitimately expect from a similar product, taking into account the nature of the product and the public statements made by the seller , the parties upstream of the transaction or their representatives, including in advertising or labeling.

However, the seller is not bound by the public declarations mentioned above if he can prove:

  1. That he had no knowledge of them and could not legitimately know them.
  2. That the public statements have been corrected in a manner comparable to the initial statements at the time of the conclusion of the contract.
  3. That public statements did not influence the purchase decision.

The buyer may not contest conformity by invoking a defect concerning one or more specific characteristics of the product, of which he was specifically informed and to which he expressly consented when concluding the contract.

Except for specific exceptions for certain products, the seller does not provide any commercial guarantee within the meaning of article L. 217-21 of the Consumer Code.

The legal guarantee against latent defects, in accordance with article 1641 of the Civil Code, also obliges the seller to guarantee the latent defects of the product which render it unfit for its intended use or which reduce its usefulness so much that the buyer would not have not acquired, or would have bought it at a lower price, if he had known them.

The action in case of latent defects must be initiated by the buyer within two years from the discovery of the defect.

Process to follow :

If the delivered products do not correspond to those ordered by the buyer or have hidden defects, the latter must send an e-mail to the seller's customer service at this address to report the non-conformity or the hidden defects of the products.

The seller's customer service department will acknowledge receipt of the buyer's request and provide the buyer with instructions to follow. Once the instructions have been received from the seller's customer service, the buyer will return the non-compliant products or products affected by a latent defect to the seller, to the address indicated by the customer service.

The products must imperatively be returned, at the seller's expense, in their complete condition, unused (except in the event of a hidden defect), in their original packaging intact, and accompanied as far as possible by their original packaging, the return and a copy of the invoice.

In addition, the seller does not accept packages sent postage due. All risks related to the return of the product(s) are the responsibility of the seller.

Upon receipt of the product(s) presumed to be non-compliant or affected by a latent defect, the seller will carry out a check to determine whether or not they are compliant. Likewise, the seller may carry out quality tests on the product(s) returned by the buyer to check whether they correspond to the original products. These checks will be carried out as soon as possible and at the latest within one month.

Content of the legal guarantees:

If the non-compliance of the product(s) is confirmed or if a hidden defect is proven, the buyer has the choice between the repair and the replacement of the product, subject to the cost conditions provided for in article L. 217-12 of the Consumer Code. It is important to note that the buyer has a period of two (2) years from the delivery of the product to act and that he is not required to prove the existence of the lack of conformity of the product during twenty-four (24) months following delivery of the product.

Concerning the guarantee against hidden defects of the thing sold, in accordance with article 1641 of the Civil Code, the buyer can choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.


Processing of personal data:

The provision of personal information (personal data), indicated by an asterisk, and collected during distance selling is mandatory. This information is necessary for the processing and delivery of orders, as well as for the establishment of invoices. They are strictly confidential and are used only by the Seller, or its subcontractors subject to the same obligations, in the context of order processing in accordance with the Personal Data Protection Policy available here.

It is important to remember that the Buyer has the right to access his personal data, to modify, rectify or delete them.

To exercise this right, the Buyer may send a message accompanied by proof of identity to the Seller's Consumer Service at this address.

The Buyer may also receive information e-mails on the products and activities of the Seller, if he has previously given his consent by checking the box provided for this purpose. The Buyer retains the right to refuse such communications either by not giving his consent during the validation of the order, or later by expressing his refusal by e-mail to this address.

Use of cookies:

The site uses cookies, which are computer files stored on the hard drive of the Buyer's computer. For more information on the use of cookies by the Seller on this site, we invite you to consult the information available here.


Force majeure:

None of the parties can be held liable for the total or partial non-performance of its obligations under these general conditions of sale if this non-performance is caused by an event constituting a case of force majeure.

The events considered as cases of force majeure are those which meet the criteria established by the case law of the Court of Cassation and the legislation in force.

If a party invokes an event constituting a case of force majeure, it must inform the other party within five (5) working days following the occurrence of this event. The parties agree to consult each other quickly in order to jointly determine the terms of execution of the order for the duration of the case of force majeure. If the interruption due to a case of force majeure extends for more than one (1) month, the seller may decide not to honor the order, with the obligation to reimburse the buyer if necessary.

Partial invalidity:

If one or more clauses of these general conditions of sale are deemed invalid or declared as such under a law, regulation or final decision of a competent jurisdiction, the other clauses remain in full force.

Full T&Cs:

These general conditions of sale and the order summary sent to the buyer constitute a complete contract and encompass all the contractual relations between the parties. In case of contradiction between these documents, the general conditions of sale prevail.

Modification of the T&Cs:

It is specified that the buyer can save or print these general conditions of sale, provided that they do not modify them.

The general conditions of sale in force can be consulted at any time in the section "General Conditions of Sale" accessible from all the pages of the site.

The seller reserves the right to update these general conditions of sale at any time. Such an update will be the subject of a prior and specific notification on the site.

Applicable law and competent jurisdictions:

These general conditions of sale and the contractual relations between the buyer and the seller are governed by French law. In the event of a dispute between the buyer and the seller, and in the absence of resolution of the dispute within the framework of the mediation provided for in article 8 above, the latter will be brought before the competent French courts.