Personal data


The personal data protection policy put in place by COSMETICS HAIR DREAM LIMITED can be consulted from all the pages of the website, including in their versions optimized for mobile devices such as smartphones and tablets. This policy also applies to your use and browsing of mobile applications published by COSMETICS HAIR DREAM LIMITED. The site and the corresponding mobile applications are collectively referred to as the "Site".

Unless otherwise stated, this personal data protection policy applies to the website when you select "France" and the French language. The information provided on these sites is intended for an audience located in France and Monaco, and the term "Site" refers to these two countries. The personal data protection policy applicable to any other country or region of the world may be different.

The "Boutique" section of the site allows the sale of products online via the online store The terms of this sale are defined in the General Conditions of Sale of COSMETICS HAIR DREAM LIMITED, which form a contract with this "Personal Data" protection policy and the "Legal Notice" section.

You expressly acknowledge and agree that personal data concerning you will be collected on the Site.

In order to access and use this Site, you must be 16 years of age or older.

You can access the Site free of charge without having to register or create an account beforehand.

In certain sections of the Site, a personal access code may be required to access them. In this case, it is your responsibility to maintain the confidentiality of these codes. You have the possibility to modify them at any time. Please note that the number of attempts to access the Site or certain sections may be limited to prevent any fraudulent use of the codes. If you notice fraudulent use, please let us know. Furthermore, if you violate the rules set out in these Terms of Use, we reserve the right to suspend your access.

Please note that the costs of access and use of the telecommunications network remain your responsibility.



  1. We respect your privacy and your choices.
  2. We attach paramount importance to the protection of personal data and security.
  3. We send you commercial communications only if you have expressly requested them. You can change your mind at any time.
  4. We undertake not to communicate or sell your data.
  5. We make every effort to secure and protect your personal data by working only with trusted partners.
  6. We promote openness and transparency in the use of your data.
  7. We undertake to use your personal data only in accordance with what we have brought to your attention.
  8. We respect your rights and strive to respond to your requests to the extent possible, while respecting our own legal and operational obligations.

In order to inform you in more detail about our personal data protection and privacy practices, we set out below the types of personal data that we may obtain directly from you or through your interactions with us, as well as their use, the people with whom we may share them, the security measures put in place to protect them, and your rights regarding your personal data. Please note that you may not be affected by all of these situations. This personal data protection policy aims to provide you with an overview of the different interactions that we could have together.

The more you communicate with us and provide us with information about yourself, the more we are able to offer you personalized services.

When you provide us with personal data or when we collect personal data about you, we undertake to use it in accordance with this policy. Please read this information carefully, as well as our Frequently Asked Questions (FAQ) where applicable. If you have any questions or concerns regarding your personal data, please contact us at the following address:


The term "personal data" means any information that can directly (eg, your name) or indirectly (eg, through pseudonymised unique identifiers) identify you. This includes information such as your postal or email addresses, mobile phone number, usernames, profile pictures, personal preferences and shopping habits, user-generated content, financial data, as well as as information relating to your beauty and well-being. Personal Data may also include unique numeric identifiers such as your computer's IP address or mobile device's MAC address, as well as cookies.


At Elyssa Cosmetiques, we consider that you, as a consumer, are at the heart of all our actions. We appreciate receiving information from you, getting to know you better, and creating and delivering products you love. We also know that many of you enjoy interacting with us, which gives us many opportunities to collect your personal data.

How do we collect or receive your personal data?

We may collect your personal data directly from you or receive it from you via our websites, questionnaires, applications, devices, pages dedicated to Elyssa Cosmétiques products or brands on social networks, or any other means. In some cases, you provide us with your personal data directly (for example, when creating an account, contacting us or making a purchase on our websites/apps or in store/beauty salon ). In other cases, we collect this data (for example, by using cookies to understand how you use our websites/applications).

When we collect data, we mark required fields with an asterisk. Some data is requested from you for the following reasons:

  • Performance of the contract we have entered into with you (for example, to deliver the products you have purchased on our website/application).
  • Provision of the service you have requested (for example, sending a newsletter).
  • Compliance with legal obligations (eg billing).

Failure to provide the data marked with an asterisk may affect our ability to provide our products and services to you.

Automated individual decision making 

In order to ensure the security of transactions carried out on our websites/applications/devices and to protect them against fraud and wrongdoing, we use a solution developed by a third-party supplier.

This fraud detection solution is based on different methods, such as simple comparisons, association rules, grouping (clustering), prediction and detection of outliers through the use of intelligent agents, techniques data fusion and various data mining techniques.

This fraud detection process can be fully automated or involve human intervention, in which the final decision is made by a person. In all cases, we take all reasonable precautions and measures to limit access to your personal data.

Due to automatic fraud detection, please note that: the processing of your order/inquiry may be delayed while we review your transaction; you may be excluded from benefiting from a service or have your access to this service limited if a risk of fraud is detected.

You have the right to access the information on which our decision is based.


When we send or display personalized communications or content, we may use "profiling" techniques. Profiling is defined as any automated processing of personal data aimed at evaluating certain personal aspects of a natural person, such as analyzing or predicting their personal preferences, interests, financial situation, behavior , location, health, reliability or movement. This data is then centralized and analyzed in order to assess and predict your personal preferences and/or interests.

Based on this analysis, we send or display communications and/or content tailored to your interests and needs.

In certain circumstances, you have the right to object to the use of your data for profiling purposes.

Access your personal data

Your personal data may be communicated within the Elyssa cosmetics company in order to comply with our legal obligations, to prevent fraud, to secure our tools, to improve our products and services, or after having obtained your consent. Depending on the purposes for which your data was collected, and only if necessary, some of your personal data may be accessible to Elyssa cosmetics entities around the world, in pseudonymized form (not allowing direct identification), in order to provide the requested services.

We may also share your personal data in a pseudonymized form (not allowing direct identification) with researchers from the Research & Innovation division of Elyssa cosmetics, including those located outside your country, in the context of research and innovation.

If authorized, we may also share some of your personal data, including those collected through cookies, between our brands in order to harmonize and update the information you provide to us, to carry out statistics based on your characteristics, and to adapt our communications.

We invite you to consult the Elyssa cosmetics website for more information.

Your personal data may be communicated to third parties or to Elyssa Cosmétiques entities for commercial prospecting purposes.

We only communicate your personal data to third parties for commercial prospecting purposes with your consent. In this case, your data is processed by the relevant third party, which acts as data controller, and is subject to its terms and conditions and its personal data protection policy. We recommend that you carefully check their information before consenting to the communication of your data to this third party.

COSMETICS HAIR DREAM LIMITED, operator of the Elyssa Cosmetiques brand, is the sole recipient of the data collected.

Personal data is only transmitted to a third party by COSMETICS HAIR DREAM LIMITED in the following situations:

  • When you have given your prior consent for the sharing of this information, for example in the context of a special promotional event.
  • When the company COSMETICS HAIR DREAM LIMITED must share this information with its distributors, service providers and in particular its technical service providers to provide you with the service you have requested, such as sending a Newsletter.
  • When the company COSMETICS HAIR DREAM LIMITED receives a request from a judicial authority or an administrative authority authorized by law, requesting the communication of this information in accordance with the legislative provisions in force.

The company COSMETICS HAIR DREAM LIMITED implements all the necessary means to ensure the confidentiality and security of personal data during their transmission to the persons mentioned above.

When you use the "Share" function offered on the site to introduce a loved one to an Elyssa Cosmétiques brand product, the data you enter is only used to send your message. They are not used for other purposes and are not kept by COSMETICS HAIR DREAM LIMITED. You are also responsible for the content of the message you write to your loved one using this function.


COSMETICS HAIR DREAM LIMITED implements all necessary means to protect your personal data against any damage, loss, misappropriation, intrusion, disclosure, alteration or destruction. The computer systems of COSMETICS HAIR DREAM LIMITED benefit from physical and software protection in accordance with current standards. Physical and electronic backup procedures are in place to preserve the data collected on the site, in accordance with French legislation on the protection of personal data.

As an entity having access to your personal data due to its activities, COSMETICS HAIR DREAM LIMITED undertakes to treat this information with the utmost confidentiality.

However, it is important to note that COSMETICS HAIR DREAM LIMITED cannot guarantee the risks associated with the operation of the Internet and informs you of the possibility of occasional loss of data or breaches of confidentiality during the transmission of data via this network. Service interruptions may occur in the event of force majeure or events beyond the control of COSMETICS HAIR DREAM LIMITED, which cannot be held responsible for such incidents.

For all orders placed on the online store, COSMETICS HAIR DREAM LIMITED has set up a secure payment system. Payments are made via an external platform managed by a payment provider that complies with PCI DSS security standards.


Right of access, modification, rectification and deletion

You have the right to request access, modification, rectification or deletion of your personal data.

To exercise this right, please send your request to our Customer Relations Department:

By e-mail: by filling out the Contact Us form.

By telephone: by calling La Ligne Relations Clientèle Elyssa Cosmétiques on +33 7 80 91 84 16 from Monday to Friday, from 9 a.m. to 1 p.m. and from 2 p.m. to 5 p.m.

In order to process your request, please provide us with the information necessary for your identification, such as your surname, first name, e-mail address and possibly your postal address.

7.2 Unsubscribing from the Newsletter

The Site offers Internet users free services such as the "Newsletter" or the "Newsletter", to which you can subscribe and which contain information on the range of Elyssa Cosmétiques products, new products, events, designers, etc. .

If you no longer wish to receive the Newsletter, the company COSMETICS HAIR DREAM LIMITED offers you the possibility of unsubscribing:

  • By simply clicking on the unsubscribe link at the bottom of each Newsletter.
  • By completing the "Contact us" form and specifying your request, as well as the e-mail address to unsubscribe in your message.

COSMETICS HAIR DREAM LIMITED will consider your request as soon as possible.


This document provides you with detailed information on how COSMETICS HAIR DREAM LIMITED uses and collects your personal data, as well as the measures taken to ensure their protection when using the Site. These measures are in accordance with the law n ° 78-17 of January 6, 1978 relating to Data processing, Files and Freedoms, also known under the name of "Data-processing Law and Freedoms", modified by the law n ° 2004- 801 of 6 August 2004 relating to the protection of individuals with regard to the processing of personal data.

As data controller, COSMETICS HAIR DREAM LIMITED undertakes to respect the privacy of users in accordance with the regulations in force. To this end, the company COSMETICS HAIR DREAM LIMITED has made a notification to the National Commission for Computing and Liberties (CNIL) concerning the collection and processing of your personal data.


The data collected by the company COSMETICS HAIR DREAM LIMITED could be transferred to third parties in the event of a change of control of the company, an acquisition, a collective procedure or a sale of its assets.


The Site is not intended for minors. Although access to the Site is not exclusively reserved for adults, as it does not contain any content prohibited for those under 18, the online sale of cosmetic products from the Elyssa Cosmétiques brand is reserved for adults.

The forms and questionnaires on the Site are not designed to collect information on minors. If, however, information were collected on a minor via the Site, the legal representative of the minor could contact the Customer Relations Department of the company COSMETICS HAIR DREAM LIMITED in order to rectify, modify or delete this information.


 COSMETICS HAIR DREAM LIMITED reserves the right to modify its Personal Data Policy at any time. If changes are made to the way COSMETICS HAIR DREAM LIMITED wishes to use your personal data from what is set out in the Personal Data Policy in force at the time of collection, these changes will be clearly displayed on the Site and you will be informed. you will also be informed by e-mail if you have subscribed to the Newsletter.

Since changes may be made to the Personal Data Policy, we recommend that you regularly consult the "Personal Data" section of the Site.


If you have any questions or comments regarding the Personal Data Policy or the way COSMETICS HAIR DREAM LIMITED collects and uses your data, you can contact our Customer Relations Department:

  • By e-mail: using the "Contact us" form available on the site.
  • By telephone: by calling the Elyssa Cosmétiques Customer Relations Line on +33 7 80 91 84 16, Monday to Friday, from 10:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 5:00 p.m.


It is important to note that in France, in accordance with article 40-1 of law 78-17 of January 6, 1978, you have the right to give general directives (to a digital trusted third party certified by the CNIL) or specific (to the controller) concerning the storage, erasure and communication of your personal data after your death.