Personal data
FOREWORD
The personal data protection policy implemented by COSMETICS HAIR DREAM LIMITED can be consulted from all pages of the elyssacosmetiques.com website, including their versions optimized for mobile devices such as smartphones and tablets. This policy also applies to your use and browsing of mobile applications published by COSMETICS HAIR DREAM LIMITED. The website www.elyssacosmetiques.com and the corresponding mobile applications are collectively referred to as the "Site".
Unless otherwise stated, this privacy policy applies to the website www.elyssacosmetiques.com when you select "France" and the French language. The information provided on these sites is intended for an audience located in France and Monaco, and the term "Site" refers to these two countries. The privacy policy applicable to any other country or region of the world may be different.
The "Shop" section of the site allows the sale of products online via the online store www.elyssacosmetiques.com The terms of this sale are defined in the General Conditions of Sale of COSMETICS HAIR DREAM LIMITED, which form a contract with this "Personal Data" protection policy and the "Legal Notices" section.
You expressly acknowledge and accept that personal data concerning you is collected on the Site.
In order to access and use this Site, you must be 16 years of age or older.
You can access the Site free of charge without having to register or create an account beforehand.
In certain sections of the Site, a personal access code may be required to access them. In this case, it is your responsibility to maintain the confidentiality of these codes. You can change them at any time. Please note that the number of attempts to access the Site or certain sections may be limited to prevent any fraudulent use of the codes. If you notice any fraudulent use, please inform us. Furthermore, if you violate the rules set out in these Terms of Use, we reserve the right to suspend your access.
Please note that the costs of accessing and using the telecommunications network remain your responsibility.
COMMITMENT TO THE PROTECTION OF PERSONAL DATA
OUR COMMITMENT TO THE PROTECTION OF PERSONAL DATA
- We respect your privacy and your choices.
- We place the utmost importance on the protection of personal data and security.
- We only send you marketing communications if you have expressly requested this. You can change your mind at any time.
- We promise not to share or sell your data.
- We make every effort to secure and protect your personal data by working only with trusted partners.
- We promote openness and transparency regarding the use of your data.
- We undertake to use your personal data only in accordance with what we have brought to your attention.
- We respect your rights and strive to respond to your requests to the extent possible, while respecting our own legal and operational obligations.
To provide you with more detailed information about our personal data protection and privacy practices, we have outlined below the types of personal data we may obtain directly from you or through your interactions with us, as well as how we use it, with whom we may share it, the security measures we have in place to protect it, and your rights regarding your personal data. Please note that not all of these situations may apply to you. This privacy policy is intended to provide you with a general overview of the different interactions we may have with you.
The more you communicate with us and provide us with information about yourself, the more we are able to offer you personalized services.
When you provide us with personal data or we collect personal data about you, we undertake to use it in accordance with this policy. Please read this information carefully, as well as our frequently asked questions (FAQ) if applicable. If you have any questions or concerns about your personal data, please contact us at the following address: elyssacosmetiques.com@gmail.com
PERSONAL DATA
The term “personal data” means any information that can directly (e.g., your name) or indirectly (e.g., through pseudonymised unique identifiers) identify you. This includes information such as your postal or email addresses, mobile phone number, usernames, profile pictures, personal preferences and shopping habits, user-generated content, financial data, and information relating to your beauty and wellness. Personal data may also include unique numerical identifiers such as your computer’s IP address or the MAC address of your mobile device, as well as cookies.
WHAT PERSONAL DATA DO WE COLLECT FROM YOU AND HOW DO WE USE IT?
At Elyssa Cosmetiques, we believe that you, as a consumer, are at the heart of everything we do. We enjoy hearing from you, getting to know you better, and creating and delivering products that you love. We also know that many of you enjoy interacting with us, which provides us with many opportunities to collect your personal data.
How do we collect or receive your personal data?
We may collect your personal data directly from you or receive it from you via our websites, questionnaires, applications, devices, pages dedicated to Elyssa Cosmétiques products or brands on social networks, or any other means. In some cases, you provide us with your personal data directly (for example, when creating an account, contacting us or making a purchase on our websites/applications or in store/beauty salon). In other cases, we collect this data (for example, by using cookies to understand how you use our websites/applications).
When we collect data, we indicate mandatory fields with an asterisk. Some data is requested for the following reasons:
- Performance of the contract we have entered into with you (for example, to deliver products you have purchased on our website/app).
- Providing the service you have requested (for example, sending you a newsletter).
- Compliance with legal obligations (e.g. invoicing).
Failure to provide the data marked with an asterisk may affect our ability to provide you with our products and services.
Automated individual decision-making
In order to ensure the security of transactions made on our websites/applications/devices and to protect them against fraud and wrongdoing, we use a solution developed by a third-party provider.
This fraud detection solution is based on different methods, such as simple comparisons, association rules, clustering, prediction and outlier detection through the use of intelligent agents, data fusion techniques and various data mining techniques.
This fraud detection process may be fully automated or involve human intervention, in which the final decision is made by a person. In all cases, we take all reasonable precautions and measures to limit access to your personal data.
Due to automatic fraud detection, please note that: there may be a delay in processing your order/request while we review your transaction; you may be excluded from receiving a service or have your access to that service limited if a risk of fraud is detected.
You have the right to access the information on which our decision is based.
Profiling
When we send or display personalized communications or content, we may use “profiling” techniques. Profiling is defined as any automated processing of personal data to evaluate certain personal aspects relating to a natural person, such as analyzing or predicting their personal preferences, interests, financial situation, behavior, location, health, reliability or movements. This data is then centralized and analyzed in order to evaluate and predict your personal preferences and/or interests.
Based on this analysis, we send or display communications and/or content tailored to your interests and needs.
In certain circumstances, you have the right to object to the use of your data for profiling purposes.
Access your personal data
Your personal data may be communicated within the Elyssa cosmetics company in order to comply with our legal obligations, prevent fraud, secure our tools, improve our products and services, or after obtaining your consent. Depending on the purposes for which your data was collected, and only if necessary, some of your personal data may be accessible to Elyssa cosmetics entities around the world, in pseudonymised form (not allowing direct identification), in order to provide you with the requested services.
We may also share your personal data in a pseudonymised form (not allowing direct identification) with researchers in the Research & Innovation division of Elyssa cosmetics, including those located outside your country, in the context of research and innovation.
If permitted, we may also share some of your personal data, including those collected through cookies, between our brands in order to harmonize and update the information you provide to us, to produce statistics based on your characteristics, and to tailor our communications.
We invite you to consult the Elyssa cosmetics website for more information.
Your personal data may be communicated to third parties or to Elyssa Cosmétiques entities for commercial prospecting purposes.
We only share your personal data with third parties for commercial prospecting purposes with your consent. In this case, your data is processed by the third party concerned, who acts as data controller, and is subject to its general terms and conditions and personal data protection policy. We recommend that you carefully check their information before consenting to the communication of your data to this third party.
The company COSMETICS HAIR DREAM LIMITED, operator of the Elyssa Cosmetiques brand, is the sole recipient of the data collected.
Personal data is only transmitted to a third party by COSMETICS HAIR DREAM LIMITED in the following situations:
- Where you have given your prior consent for the sharing of this information, for example in connection with a special promotional event.
- When the company COSMETICS HAIR DREAM LIMITED must share this information with its distributors, service providers and in particular its technical service providers to provide you with the service you have requested, such as sending a Newsletter.
- When the company COSMETICS HAIR DREAM LIMITED receives a request from a judicial authority or an administrative authority authorized by law, requesting the communication of this information in accordance with the legislative provisions in force.
COSMETICS HAIR DREAM LIMITED implements all necessary means to ensure the confidentiality and security of personal data when it is transmitted to the persons mentioned above.
When you use the "Share" function offered on the site to introduce a product of the Elyssa Cosmétiques brand to a loved one, the data you enter is only used to send your message. It is not used for other purposes and is not stored by the company COSMETICS HAIR DREAM LIMITED. You are also responsible for the content of the message you write to your loved one using this function.
DATA TRANSMITTED BY THE INTERNET USER
COSMETICS HAIR DREAM LIMITED implements all necessary means to protect your personal data against any damage, loss, misappropriation, intrusion, disclosure, alteration or destruction. COSMETICS HAIR DREAM LIMITED's computer systems benefit from physical and software protection in accordance with current standards. Physical and electronic backup procedures are put in place to preserve the data collected on the site, in accordance with French legislation on the protection of personal data.
As an entity having access to your personal data due to its activities, COSMETICS HAIR DREAM LIMITED undertakes to treat this information with the utmost confidentiality.
However, it is important to note that COSMETICS HAIR DREAM LIMITED cannot guarantee the risks associated with the operation of the Internet and informs you of the possibility of occasional data losses or breaches of confidentiality when transmitting data via this network. Service interruptions may occur in the event of force majeure or events beyond the control of COSMETICS HAIR DREAM LIMITED, which cannot be held responsible for such incidents.
For all orders placed on the online store www.elyssacosmetiques.com, COSMETICS HAIR DREAM LIMITED has set up a secure payment system. Payments are made via an external platform managed by a payment service provider that complies with PCI DSS security standards.
RIGHTS OF INDIVIDUALS ON COLLECTED DATA
Right of access, modification, rectification and deletion
You have the right to request access, modification, rectification or deletion of your personal data.
To exercise this right, please send your request to our Customer Relations Department:
By email: by filling out the Contact Us form.
By telephone: by calling the Elyssa Cosmetics Customer Relations Line on +33 7 80 91 84 16 from Monday to Friday, from 9 a.m. to 1 p.m. and from 2 p.m. to 5 p.m.
In order to process your request, please provide us with the information necessary for your identification, such as your first name, last name, email address and possibly your postal address.
7.2 Unsubscribing from the Newsletter
The Site offers Internet users free services such as the "Newsletter" or the "Information Letter", to which you can subscribe and which contain information on the Elyssa Cosmétiques product range, new products, events, creators, etc.
If you no longer wish to receive the Newsletter, COSMETICS HAIR DREAM LIMITED offers you the possibility to unsubscribe:
- By simply clicking on the unsubscribe link located at the bottom of each Newsletter.
- By filling out the "Contact Us" form and specifying your request, as well as the email address to unsubscribe in your message.
COSMETICS HAIR DREAM LIMITED will take your request into account as soon as possible.
GENERAL INFORMATION
This document provides you with detailed information on how COSMETICS HAIR DREAM LIMITED uses and collects your personal data, as well as the measures taken to ensure their protection in the context of the use of the Site. These measures are in accordance with Law No. 78-17 of January 6, 1978 relating to Information Technology, Files and Liberties, also known as the "Information Technology and Liberties Act", amended by Law No. 2004-801 of August 6, 2004 relating to the protection of individuals with regard to the processing of personal data.
As the data controller, COSMETICS HAIR DREAM LIMITED undertakes to respect the privacy of users in accordance with current regulations. To this end, COSMETICS HAIR DREAM LIMITED has notified the National Commission for Information Technology and Civil Liberties (CNIL) regarding the collection and processing of your personal data.
USE OF DATA IN THE EVENT OF A CHANGE OF CONTROL OF THE COMPANY
The data collected by the company COSMETICS HAIR DREAM LIMITED could be transferred to third parties in the event of a change of control of the company, an acquisition, collective proceedings or a sale of its assets.
PERSONAL DATA POLICY RELATING TO MINORS
The Site is not intended for minors. Although access to the Site is not exclusively reserved for adults, as it does not contain content prohibited for those under 18, the online sale of cosmetic products of the Elyssa Cosmétiques brand is reserved for adults.
The forms and questionnaires on the Site are not designed to collect information about minors. If, however, information were collected about a minor via the Site, the minor's legal representative may contact the Customer Relations Department of COSMETICS HAIR DREAM LIMITED in order to rectify, modify or delete this information.
UPDATE OF THE PERSONAL DATA POLICY
COSMETICS HAIR DREAM LIMITED reserves the right to modify its Personal Data Policy at any time. If changes are made to the way in which COSMETICS HAIR DREAM LIMITED wishes to use your personal data compared to what is set out in the Personal Data Policy in force at the time of collection, these changes will be clearly displayed on the Site and you will also be informed by e-mail if you are subscribed to the Newsletter.
Given that changes may be made to the Personal Data Policy, we recommend that you regularly consult the "Personal Data" section of the Site.
QUESTIONS / CONTACT
If you have any questions or comments regarding the Personal Data Policy or the way in which COSMETICS HAIR DREAM LIMITED collects and uses your data, you can contact our Customer Relations Department:
- By email: using the “Contact us” form available on the site
SPECIAL PROVISIONS FOR FRANCE
It is important to note that in France, in accordance with Article 40-1 of Law 78-17 of January 6, 1978, you have the right to give general instructions (to a digital trusted third party certified by the CNIL) or specific instructions (to the data controller) concerning the retention, deletion and communication of your personal data after your death.
